Privacy Policy

Last Updated: 5 December 2025

At STL Planet, operated by KEYSWIRE LTD, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services. By using STL Planet, you consent to the practices described in this policy.

1. Data Controller

The data controller responsible for your personal information is:

  • Company Name: KEYSWIRE LTD
  • Registered Address: 124 City Road, London, EC1V 2NX, United Kingdom
  • Contact Email: support@keyswire.com

2. Information We Collect

2.1 Information You Provide

When you use STL Planet, we may collect:

  • Account Information: Name, email address, username, and password
  • Payment Information: Billing details processed securely through our payment processor (Stripe). We do not store your full credit card details
  • Communication Data: Any information you provide when contacting our support team

2.2 Information Automatically Collected

We automatically collect certain information when you visit our website:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent on pages, click data, download history
  • Cookies and Tracking: See our Cookie Policy section below

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide access to STL files and manage your account
  • Payment Processing: To process transactions and prevent fraudulent activity
  • Customer Support: To respond to your inquiries and provide technical assistance
  • Improvements: To analyze usage patterns and improve our website and services
  • Marketing: To send you promotional emails about new features or products (you can opt out at any time)
  • Legal Compliance: To comply with legal obligations and protect our rights

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

  • Contract Performance: Processing necessary to provide the services you purchased
  • Legitimate Interests: To improve our services, prevent fraud, and ensure security
  • Legal Obligation: To comply with applicable laws and regulations
  • Consent: For marketing communications (which you can withdraw at any time)

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Payment Processors: Stripe processes payments on our behalf and handles payment data securely
  • Service Providers: Third-party vendors who assist with hosting, analytics, and customer support
  • Legal Requirements: When required by law, court order, or to protect our legal rights
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are contractually obligated to protect your data and use it only for the purposes we specify.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Account information is retained for the duration of your account's existence and for a reasonable period thereafter for legal and business purposes.

7. Your Rights

Under GDPR and other data protection laws, you have the following rights:

  • Right to Access: Request a copy of the personal data we hold about you
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data (subject to legal obligations)
  • Right to Restrict Processing: Request limitation of how we process your data
  • Right to Data Portability: Receive your data in a structured, machine-readable format
  • Right to Object: Object to processing based on legitimate interests or for marketing purposes
  • Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at support@keyswire.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. Types of cookies:

  • Essential Cookies: Required for the website to function properly (e.g., login sessions)
  • Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
  • Marketing Cookies: Track your activity for advertising purposes (Meta Pixel)

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration. These include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. International Data Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom and European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions, to protect your data in accordance with GDPR requirements.

11. Children's Privacy

STL Planet is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of STL Planet after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:

KEYSWIRE LTD

124 City Road, London, EC1V 2NX

United Kingdom

support@keyswire.com

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) or your local data protection authority if you believe your data has been mishandled.

By using STL Planet, you acknowledge that you have read, understood, and agree to this Privacy Policy and our data processing practices.

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